If you’d like to return an item, Contact Us or Email to shop@sportbaby.ae within 14 days of receiving your item.
It’s important for us that you are completely satisfied with your purchase, so if, for any reason, you do not like the product we will process a refund as long as the item is still in it’s original packaging, unopened, unused and sent back to us within 14 days from receipt of the item. Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned to the customer.
We offer a secure courier collection service for all returns as well as complimentary returns so you do not have to worry about the shipping fees, it’s all completely FREE.
If you paid for your item by credit or debit card, then the amount paid for each item will be refunded directly to your card – please note this can take up to five days to be reflected in your account.
If you paid using PayPal, then the amount paid for each item will be refunded to your account in USD converted at the exchange rate – please note that this can take up to five days to be reflected in your account.
If you paid using COD (Cash on delivery), then we will refund to your account. Please allow up to 48 hours for processing once we have received your returned item. Promotions and discounts will not be reimbursed.
Please see below a list of items which cannot be accepted as returns:
- Customized products
- Products that have been assembled or installed
Can I exchange my item?
Unfortunately we don’t offer an exchange service. We will simply process a refund if you have paid with either a credit or debit card, or credit your account if you paid COD for your order. You can then reorder another product.